Frequently asked questions

To register an account, click on the "Register" button at the top right of the page, fill in the required information and submit the form.

If you have forgotten your password, click on the "Forgot password" link on the login page and follow the instructions.

Once you have logged in, you can access the "Order history" page to check the status of your orders.

You can contact customer service by clicking on the "Contact us" link at the bottom of the page.

We support various payment methods, including credit cards, PayPal and bank transfers. You can select your preferred payment method at checkout.

Enter your coupon code on the checkout page and click on "COUPON CODE", the system will automatically calculate the discount.

If you have received a defective product, you can return it within 14 days. Visit our link https://www.elementishop.com/widerrufsrecht-muster-widerrufsformular/ to make a request.

As a rule, the shipping time is 3-5 working days, depending on your delivery address and the selected shipping method.

You can log in to your account and go to the "Account information" page to change your personal details, address and password.