{"id":44478,"date":"2025-09-16T13:04:28","date_gmt":"2025-09-16T11:04:28","guid":{"rendered":"https:\/\/www.elementishop.com\/ratgeber\/unkategorisiert\/how-does-the-elementi-guarantee-work\/"},"modified":"2025-10-20T16:40:07","modified_gmt":"2025-10-20T14:40:07","slug":"how-does-the-elementi-guarantee-work","status":"publish","type":"post","link":"https:\/\/www.elementishop.com\/en\/ratgeber\/faq-en\/warranty-care\/how-does-the-elementi-guarantee-work\/","title":{"rendered":"How does the Elementi guarantee work?"},"content":{"rendered":"
\nHow long is the guarantee for Elementi furniture and accessories?<\/summary>\n
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Elementi grants a warranty of 2 years from the date of purchase<\/strong> against defects in material and workmanship under normal use and proper service.<\/p>\n<\/p><\/div>\n<\/details>\n

\nWhat does the warranty cover?<\/summary>\n
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In the event of a warranty claim, Elementi will decide at its own discretion<\/strong> whether to repair or replace the defective product.<\/p>\n<\/p><\/div>\n<\/details>\n

\nAre there any costs for spare parts or replacement?<\/summary>\n
\n
    \n
  • No fee<\/strong> is charged for spare parts or replacement.<\/li>\n
  • The consumer returns the product to the original place of purchase<\/strong> at his own expense.<\/li>\n
  • The warranty does not cover additional costs<\/strong> such as freight, removal or reinstallation.<\/li>\n<\/ul><\/div>\n<\/details>\n
    \nIs Elementi liable for consequential damage?<\/summary>\n
    \n

    Elementi is not liable for consequential damages<\/strong> and not beyond the purchase price of the affected product<\/strong>.<\/p>\n<\/p><\/div>\n<\/details>\n

    \nWhat damage is excluded from the warranty?<\/summary>\n
    \n
      \n
    • Damage due to shipping<\/strong>, improper use<\/strong> or discoloration<\/strong>.<\/li>\n
    • Dents, scratches<\/strong>, fading<\/strong> and natural weathering<\/strong>.<\/li>\n
    • Minor chipping<\/strong>, weather fading<\/strong>, water discoloration<\/strong> and non-structural hairline cracks<\/strong>.<\/li>\n
    • Color and texture variations<\/strong> that are common due to the material or finish.<\/li>\n<\/ul><\/div>\n<\/details>\n
      \nWhich typical material characteristics are normal (cast concrete)?<\/summary>\n
      \n
        \n
      • Variations in the finish; color deviations of up to approx. 15 %<\/strong>.<\/li>\n
      • Irregular textures or patterns.<\/li>\n
      • Small surface pores\/voids<\/strong> due to trapped air or water during pouring.<\/li>\n<\/ul><\/div>\n<\/details>\n
        \nHow does the warranty process work?<\/summary>\n
        \n

        Contact the original place of purchase<\/strong> and return the product there. Elementi will determine the further procedure (repair or replacement). <\/p>\n<\/p><\/div>\n<\/details>\n