{"id":24959,"date":"2024-12-12T16:59:07","date_gmt":"2024-12-12T15:59:07","guid":{"rendered":"https:\/\/www.elementishop.com\/shipping-payment-conditions\/"},"modified":"2026-06-09T12:33:05","modified_gmt":"2026-06-09T10:33:05","slug":"shipping-payment-conditions","status":"publish","type":"page","link":"https:\/\/www.elementishop.com\/en\/shipping-payment-conditions\/","title":{"rendered":"Shipping &#038; payment conditions"},"content":{"rendered":"<div style=\"border: 1px solid #d6d3d1; border-left: 6px solid #d97706; padding: 1em 1.5em; background: #fdfaf6; border-radius: 8px; margin: 2em;\">\n<p><strong>Shipping conditions:<\/strong><\/p>\n<p>Delivery<br \/>\nDepending on the size of your order (size and weight), delivery will be made by DHL, Hermes or a forwarding agent. Delivery to packing stations is not possible. <\/p>\n<p><strong>Shipping by forwarding agent<\/strong><br \/>\nAll fireplaces are delivered by a forwarding agent due to their heavy weight. Delivery is made to your home, but free kerbside. This means that the shipping company drivers are not obliged to carry the fireplace into your home.  <\/p>\n<p><strong>Germany<\/strong><\/p>\n<p>We deliver your order conveniently to your home.<br \/>\nWe charge <strong>\u20ac5.99<\/strong> per parcel for smaller parcel orders.<br \/>\nShipping costs for <strong>bulky goods<\/strong> are <strong>\u20ac15.99<\/strong>.<br \/>\n<strong>Pallet deliveries<\/strong> are charged at a flat rate of <strong>\u20ac29.99 to \u20ac79.99<\/strong> per pallet (depending on delivery area, volume or weight).<\/p>\n<p>From an order value of \u20ac500, shipping is free of charge for you.<br \/>\nOur standard delivery is to the kerbside.<br \/>\nAdditional costs may be incurred for pallet deliveries in certain cases:<br \/>\nDelivery to remote areas or islands: +\u20ac35 per shipment<br \/>\nDelivery at a fixed time: +\u20ac25 per shipment<br \/>\nAdditional delivery if first delivery is unsuccessful: +\u20ac45 per attempt<br \/>\nCancellation after shipment: +\u20ac45 plus the actual transport costs incurred <\/p>\n<p><strong>Netherlands, Belgium, Luxembourg, Poland and Austria<\/strong><\/p>\n<p>We deliver your order conveniently to your home.<br \/>\nWe charge <strong>\u20ac6.99<\/strong> per parcel for smaller parcel orders.<br \/>\n<strong>Pallet deliveries<\/strong> are charged at a flat rate of <strong>\u20ac39.99 to \u20ac89.99<\/strong> per pallet (depending on delivery area, volume or weight).<\/p>\n<p>From an order value of \u20ac500, shipping is free of charge for you.<br \/>\nOur standard delivery is to the kerbside.<br \/>\nAdditional costs may be incurred for pallet deliveries in certain cases:<br \/>\nDelivery to remote areas or islands: +\u20ac35 per shipment<br \/>\nDelivery at a fixed time: +\u20ac25 per shipment<br \/>\nAdditional delivery if first delivery is unsuccessful: +\u20ac45 per attempt<br \/>\nCancellation after shipment: +\u20ac45 plus the actual transport costs incurred <\/p>\n<p><strong>Other EU countries<\/strong><\/p>\n<p>We also deliver reliably to other EU countries.<br \/>\nWe charge <strong>\u20ac17.99<\/strong> per parcel for smaller parcel orders.<br \/>\n<strong>Pallet deliveries<\/strong> are charged at a flat rate of <strong>\u20ac79.99 to \u20ac149.99<\/strong> per pallet (depending on delivery area, volume or weight).<\/p>\n<p>From an order value of \u20ac500, we will pay the shipping costs for you.<br \/>\nStandard delivery is to the kerbside.<br \/>\nThe following additional costs may apply for pallet deliveries:<br \/>\nDelivery to remote areas or islands: +\u20ac35 per shipment<br \/>\nDelivery at a fixed time: +\u20ac25 per shipment<br \/>\nAdditional delivery if first delivery is unsuccessful: +\u20ac45 per attempt<br \/>\nCancellation after shipment: +\u20ac45 plus the actual transport costs incurred <\/p>\n<p><strong>Ireland, Switzerland, Norway and the United Kingdom<\/strong><\/p>\n<p>We deliver reliably to these countries.<br \/>\nWe charge <strong>\u20ac29.99<\/strong> per parcel for smaller parcel orders.<br \/>\n<strong>Pallet deliveries<\/strong> are charged at a flat rate of <strong>\u20ac119.99 to \u20ac199.99<\/strong> per pallet (depending on delivery area, volume or weight).<br \/>\nFor deliveries to Switzerland, Norway and the United Kingdom, the prices quoted include all customs and import duties. There are no additional delivery costs for you as the buyer. <\/p>\n<p><strong>Shipping to other countries<\/strong><br \/>\nShipping to other countries can be offered on request.<br \/>\nPlease send us an email and tell us the item, the quantity and the delivery address, with the country and the corresponding zip code. We will then let you know whether we can deliver to the desired country and what shipping costs you can expect. <\/p>\n<p>The shipping costs can only be determined when items are in the shopping cart<\/p>\n<p>If you make use of your right of withdrawal and return the goods, we will refund the full purchase price of the returned products. You as the buyer shall bear the return costs incurred. Unless you instruct us otherwise, we will deduct these return costs from the shipping costs already paid for the original delivery, as we will organize the collection of the goods from your premises.  <\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Shipping conditions: Delivery Depending on the size of your order (size and weight), delivery will be made by DHL, Hermes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-24959","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Shipping &amp; 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